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VitalSource · 1 day ago

Customer Success Specialist

Hybrid Remote, United States

Full-time

Hybrid

Entry Level

$46K/yr - $58K/yr

1+ years exp

VitalSource is hiring a Customer Success Specialist to contribute to their Customer Success team based in Houston, Texas. This role involves being the on-site ambassador for course materials programs at partner institutions and requires strong customer service and relationship-building skills.

AnalyticsE-LearningEBooksEdTechEducationHigher EducationSoftware

Growth Opportunities

Responsibilities

Serve as the on-campus frontline representative for the course materials affordability and access program

Address basic program related inquiries, including general inquiries regarding faculty adoptions, student access, and logistics

Coordinate onsite activity with third-party fulfillment partner during distribution periods, including material receiving, inventory, and student distribution

Monitor quality and escalate any issues to the Customer Success Manager

Maintain a visible and supportive presence during peak sessions

Track and report on key metrics including student interactions, training sessions, and distribution progress

Represent VitalSource at campus events (e.g., orientations, tabling events, resource fairs)

Collect & summarize real-time feedback from students, faculty, and staff

Assist in executing on-campus components of marketing and awareness campaigns

Ensure signage and informational materials are current and placed appropriately across campus

Build and maintain positive working relationships with campus departments (e.g., bookstore, IT, student services)

Coordinate with Customer Success and Marketing team and help execute on-campus components of marketing and communication plan

Provide occasional support to other internal teams (e.g. Adoptions Enablement, Customer Enablement, etc…)

Assist with special projects or cross-functional campus initiatives

Identify opportunities to improve on campus processes and engagement

Other duties as assigned

Qualification

Customer relationship managementPublic speakingMicrosoft Office SuiteAnalytical skillsHigher educationProblem-solving mindsetCollaboration skillsInitiative

Required

1-2 years in a customer-facing or support role; experience in higher education or Bookstore operations is a plus

Proficiency using technology and digital customer relationship management tools for tracking and reporting, Microsoft Office Suite

Strong analytical, problem-solving, and decision-making skills

Experience managing relationships

Strong communication and collaboration skills across multiple channels (email, Slack, video conferencing, in-person)

Strong public speaking and presentation skills

Problem-solving mindset and conflict resolution skills

Ability to take initiative and work independently

Knowledge and understanding of higher education environments, ideally in student services or academic support

Benefits

Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance

401K match up to 5%.

12 weeks of paid parental leave.

Use our tuition reimbursement program.

Start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days.

Flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home.

Opportunities for fitness challenges and rewards.