City of San Angelo · 3 days ago
CUSTOMER SERVICE REPRESENTATIVE (WATER BILLING/CUSTOMER SERVICE)
San Angelo, TX
Full-time
Onsite
Entry Level
$37K/yr - $37K/yr
1+ years expCity of San Angelo is currently seeking a customer service representative who will coordinate and perform a variety of customer service functions for utility customers. The role involves responding to inquiries, maintaining customer account information, and processing work orders and payments.
Responsibilities
Greeting the public and providing customer service at the front counter and via telephone
Answering incoming calls; responding to customer inquiries and requests for service
Providing information regarding utility services, departmental policies, and account/billing matters
Establishing customer accounts; updating, maintaining, and researching account information
Preparing, processing, and issuing work orders for meter re-reads and the connection, disconnection, and reconnection of water services
Processing requests for after-hours service; preparing related charges; logging customer addresses for use by after-hours field personnel
Filing and maintaining service requests/work order documentation
Monitoring customer accounts for past due charges; establishing payment arrangements; granting payment extensions for past due accounts as warranted
Qualification
Required
High School Diploma or equivalent
One-year customer service experience; or an equivalent combination of education and experience
A valid Texas Driver License with a good driving record is required
Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure
Typing test required
Preferred
Customer Service Certification/Training a plus
Company
City of San Angelo
City of San Angelo, Texas – Municipal Government Serving with integrity, innovation, and community spirit.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase