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Greenberg Traurig, LLP · 1 day ago

Client Manager

Boston, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$110K/yr - $136K/yr

8+ years exp

Greenberg Traurig (GT) is a global law firm with a collaborative environment, seeking a Client Manager. This role involves implementing best practices in strategic account management and enhancing client relationships through effective communication and collaboration across teams.

AdviceConsultingLegal

Responsibilities

Supports and advises the Client Relationship Shareholder(s) in development and implementation of a client-centric, action-oriented relationship development plan that pursues strategic priorities, identifies service opportunities, facilitates cross-selling, enhances community development efforts, and fosters a trusted-advisor relationship

Builds a deep understanding of the client’s business, industry, and competitive environment to identify areas of opportunity and collaboration

Leads, executes, and manages regular communication, calls, and meetings with the GT client team, including regular reporting focused on key metrics, strategic actions, impact, client satisfaction, etc. for both firm leadership and the client team

Builds content and facilitates internal client account team meeting agenda and other communications

Ensures accurate and appropriate client relationship, experience and contact information is maintained in firm systems

Develops relationships with the clients’ legal operations, in house lawyers, and other designated team members

Manages client-facing reporting on client programs, including community engagement, continuing legal education, secondments, and ESG

Champions and coordinates Client Feedback; works with Client Relationship Shareholder(s) to address feedback received

Collaborates across Marketing to identify opportunities to enhance client experience through industry events and other programs or communications of value to the client

Coordinates with billing team to assure billing arrangements are set up properly and follow client’s Outside Counsel Guidelines, including rate sets, new timekeeper rate approvals, fixed fee billing processes

Coordinates with pricing team to provide detailed RFP pricing input, matter plans and budgets particularly where client rate agreements or Alternative Fee Arrangements (non-hourly) are being utilized

Leads onboarding of new attorneys to the client team

Serves as a role model, exhibiting the highest professional standards for internal and external client service

Collaborates with other Client Relationship Managers on the team and industry marketers in knowledge sharing and development of best practices

Qualification

Client relationship managementBusiness developmentProject managementFinancial metrics applicationLegal services industry knowledgeMicrosoft Office proficiencyLearning new softwareCommunication skillsProblem-solvingOrganizational skillsAdaptabilitySelf-starterTeam collaboration

Required

Client-first, service-oriented mindset

Self-starter, proactive problem-solver

Ability to manage multiple competing projects, tasks, and deliverables and prioritize based on client and Client Relationship Shareholder needs

Strong organizational and project management skills

Proficient in budgeting, reporting and application of financial metrics

Exceptional communication skills, both oral and written

Ability to foster connections between and among diverse sets of clients and contacts

Operate effectively in a hybrid work environment

Ability to adapt to a changing environment

Strong business/commercial acumen

Ability to learn quickly, work independently, and meet tight deadlines

Deep understanding of the legal services industry

Bachelor's degree from an accredited university required

Minimum of eight years relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships

Strong computer skills including advanced proficiency using Microsoft Office (Outlook, Word, Excel, and PowerPoint)

High degree of comfort using and learning new computer software