Bilingual IT Support Tech I jobs in United States
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SBM Management Services, LP ยท 12 hours ago

Bilingual IT Support Tech I

positionMcClellan Park, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$24/hr - $27/hr
date2+ years exp

SBM Management Services, LP is seeking a Bilingual IT Support Tech I to provide first line end-user IT support to employees. The role involves managing support phone calls and tickets, assisting with IT-related problems, and coordinating with other IT teams for resolution.

ConsultingInformation TechnologyLegal
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H1B Sponsor Likelynote

Responsibilities

Provide first level support for IT related problems as the first line of contact into IT using technical knowledge and remote support tools to assist
Manage ticket queue triaging & assignment in coordination with higher tier technicians, other IT teams, or other departments
Investigate, document, and attempt resolution of incidents related to systems, access, or application issues, including OS, MS Office, or other SBM supported internal applications
Investigate, document, and facilitate resolution of requests related to systems, access, licensing, or general IT requests in liaising for other IT teams
Provide end user training & guidance in self-service, best practices, applications, and operating system fundamentals
Configure hardware, devices, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements; participate in the PC Imaging process for desktops and laptops
Log all support interactions and maintain operational procedures as detailed in internal documentation, SOPs, and policies
On-call and after-hours maintenance participation may be required

Qualification

CompTIA A+Microsoft productsRemote-control softwareActive DirectoryNetworkingCustomer support skillsOperating system fundamentals

Required

Associate (2-year) degree, with a technical major, such as computer science, or two years related experience and/or training; or equivalent combination of education and experience
May be required to have a valid driver's license
Basic knowledge of Microsoft products, laptop computers, and mobile devices
Basic knowledge of enterprise computing environments and concepts (E.g. Active directory, networking)
Basic knowledge of basic computer administration tools and processes (E.g. Remote-control software)
Fundamental understanding of an operating system
As systems are changed and upgraded it is required to stay current on knowledge of the environment being supported
Excellent customer support skills

Preferred

CompTIA A+ or equivalent preferred

Benefits

SBM offers comprehensive benefit packages.

Company

SBM Management Services, LP

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SBM Management Services, LP is an Facilities Services providing company.
dateFounded in 1982
location
Mcclellan, California, USA
people-size10001+ employees
web-link
http://www.sbmmanagement.com

H1B Sponsorship

SBM Management Services, LP has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Charles Somers
CEO
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Chris White
Chief Information Officer
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Recent News

Newswire
SBM Management Services, LP Announces Addition of Three Partners
2023-03-30
Company data provided by crunchbase