Conversica · 9 hours ago
Staff AI Software Engineer
United States
Full-time
Remote
Lead/Staff
8+ years expConversica is a remote-first company building AI-powered solutions that help businesses engage customers more effectively. They are seeking a Staff AI Software Engineer to design, build, and scale production-grade AI systems that deliver direct customer and business value, emphasizing pragmatic, product-focused, customer-driven thinking.
Artificial Intelligence (AI)Machine LearningSaaSSales AutomationVirtual Assistant
Responsibilities
Design, implement, and ship AI-driven features and systems into production environments
Own technical decision-making for AI architecture, data modeling, and system integration
Partner closely with Product, Engineering, and other stakeholders to translate business needs into scalable technical solutions
Identify and address reliability, scalability, performance, and observability challenges in AI systems
Establish and evolve best practices for applied AI engineering, including agent evaluation, interpretability, and reliability, data layer design, monitoring, explainability, and continuous improvement
Mentor and guide other engineers, raising the bar on AI engineering quality and decision-making
Contribute to technical strategy and roadmap discussions related to AI capabilities and overall platform evolution
Agentic system design: orchestration, tool use, state/memory, multi-step workflows
Evals + quality: harnesses, regression tests for prompts/agents, online/offline metrics, iteration loops
Guardrails: hallucination mitigation, grounding, HITL review, safe degradation paths
Production operations: cost/latency tradeoffs, caching, rate-limits, fallbacks, observability, incident response
Retrieval + data foundations: RAG choices, indexing, freshness, data quality constraints, data layer design
Qualification
Required
Equivalent of 8+ years of professional software engineering experience, with significant focus on applied AI
Proven experience deploying LLM-powered systems/applications in production environments
Strong proficiency in Python, and experience building production LLM applications (agents/tool use, retrieval, evals, monitoring)
Experience working with large datasets and navigating real-world data quality challenges
Strong system design, problem-solving, and architectural decision-making skills
Experience designing agent architectures, tool interfaces, and orchestration patterns
Desire to continually follow and experiment with cutting edge AI technologies and tooling for use across all phases of the software development lifecycle (i.e. during design, analysis, coding, deployment, QA, etc.)
Strong background in modern cloud-based architectures
Preferred
Experience applying AI solutions in a B2B SaaS environment
Experience interacting with data from Marketing Automation Platforms (MAPs), Customer Resource Management Systems (CRMs), and Customer Data Platforms (CDPs)
Experience deploying AWS infrastructure, and production use of Terraform, EKS, Postgres, MySQL, Datadog, and GitLab
Benefits
Comprehensive health, dental, and vision benefits
PTO
Holiday pay
401(k)
Equity
Company
Conversica
Conversica creates intelligent virtual assistants to serve as virtual team members.
51-200 employees
H1B Sponsorship
Conversica has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2023 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$132MKey Investors
Morgan Stanley Expansion CapitalHollyport CapitalPSG Equity
2022-04-05Series E· $25M
2020-09-02Private Equity· $20M
2018-08-29Private Equity· $31M
Leadership Team
Tim Driscoll
CFO
Recent News
2025-08-20
Destination CRM
2025-08-06
Company data provided by crunchbase