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Global Payments Inc. · 12 hours ago

Software Implementation Trainer

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

Global Payments Inc. is a leading company in the payment processing industry, seeking a Software Implementation Trainer to develop and deliver training programs on payment processing products and technologies. The role involves maintaining training content, evaluating business outcomes, and providing support for both internal and external clients.

AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments

No H1B

Responsibilities

Continued eagerness to learn new product(s), offer improvements on processes and work to give clients a top rated training experience

Delivers a range of simple to complex technical training content and a clear understanding of given subject(s) by following course syllabus with little to moderate deviation and adult learning models

Become proficient with four ERPs and four or more products

Analyzes, researches and develops simple training content based on individual client needs, while following instructional design theory

Participates on internal teams- including supporting new product rollouts, the PLM process, and monthly product expert meetings

Tailors basic programs based on individual customer needs by reviewing internal materials and gathering necessary information

Provides skills-based coaching, knowledge development, training and support for colleagues and other departments

Provides on-site client support and training by advising on the applicable functionality of the system and ancillary products, primarily through following defined training materials with some deviation as needed

Takes the lead to deliver a basic training plan. Serves as the liaison between the client and TouchNet for all training through the project; however, training could be single trainer led

Develop discovery questions with clients and determine project scope

Determining best solutions for clients

Work independently

Serve as an escalation point for peers

Standard office hours, with flexibility when needed

This is a description of the general nature and level of work required. It is not intended to be an exhaustive list of responsibilities, duties and skills required

Qualification

Training delivery experienceTraining designSubject matter knowledgeRelevant training certificationProficient in second languageCommunicationProblem-solvingTeam collaboration