Western States Equipment · 21 hours ago
Condition Monitoring Administrator, Product Performance
Meridian, ID
Full-time
Onsite
Entry Level
1+ years expWestern States Equipment is a company dedicated to providing quality equipment and excellent service to customers. The Condition Monitoring Administrator is responsible for analyzing equipment data to improve machine availability and reduce operating costs, while also coordinating condition monitoring elements to provide maintenance options to customers.
CommercialIndustrialRentalSales
Responsibilities
Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures, and standards
Maintains clean/clutter-free personal work areas to ensure safe environments for all WSECO employees
Adhering to required personal protective equipment (PPE) as identified in the safety policy
Aggregate, correlate, and analyze equipment performance and condition data, utilizing Cat Foresight application to make and track recommendations to improve machine condition
Use the five elements of condition monitoring (fluid analysis, equipment inspections, electronic data, repair history, and site conditions) to provide recommendations to customers and internal teams
Track and manage recommendations from creation to close and provide customers detail on outstanding, closed, and completed recommendations showcasing the value received
Help clients reduce owning and operating costs and improve machine availability by making appropriate fact-based repair or operational recommendations that enable proactive maintenance, repair and application management
Works with PSSR team to provide a seamless customer experience from recommendation to resolution. This includes providing PSSRs an overall view of the customer’s fleet under the Condition Monitoring Agreement while tracking customer communication in Client Connect
Responsible for providing a high level of customer experience associated to Condition Monitoring to ensure customers renew agreements and receive value from investments made in solutions from WSECO
Monitor and validate Leads and opportunities for Inspections (Hex TA1 Hyd., CTS inspection) for non-assigned accounts
Schedule/dispatch Inspection Specialist
Work with local service departments to ensure tech availability. Validate quotes if required
Create Foresight recommendations to ensure caterpillar CM Lead compliance and accuracy
Communicate with Customers on repair options and availability
Work with machine sales, PS Sales, and onboarding specialist to identify customer account opportunities
Compile CM data from Performance CVA’s to provide Equipment Health Summaries to clients
Qualification
Required
Proficient use of Microsoft Office Suite required
Ability to design and deliver presentation material in an efficient, effective manner
Experience with or ability to quickly learn various software systems
Proven skills in written and verbal communication, planning, and organizing
Ability to apply logic and analytical reasoning skills to solve problems
Must be a self-starter with a strong sense of urgency to meet the challenges of a fast-paced business environment
Ability to set and manage priorities
Ability to develop and maintain effective working relationships with others
Consistent attendance
Proof of high school diploma or General Education Degree (GED) required
Must be able to communicate (speak, read, comprehend, write in English)
Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting
Ability to lift up to 30 lbs. in accordance with Western States' Lifting Policy to include amount and approach
Must be able to meet all safety requirements for applicable safety policies
Preferred
Bachelor's degree in science or engineering field preferred
One year previous support experience or customer service required. Heavy equipment industry preferred
Two years customer service or sales experience preferred
Benefits
Three weeks of accrued PTO to start, increases with tenure
Company paid health care premium option for employees
Health, dental, and vision insurance
Wellness dollars
401k with company match and profit sharing
Educational reimbursements, tool loans, and safety & tooling dollars
Employee Assistance Program
Paid Parental leave
Care Leave
Company
Western States Equipment
Western States Cat is the authorized Caterpillar Dealer for Idaho, eastern Washington, and Eastern Washington.
1001-5000 employees
H1B Sponsorship
Western States Equipment has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (297)
2023 (261)
2022 (355)
2021 (223)
2020 (145)
Funding
Current Stage
Late StageRecent News
Google Patent
2025-05-17
2025-04-04
Google Patent
2025-02-17
Company data provided by crunchbase