Chase · 3 months ago
Client Service Senior Manager
10 S Dearborn St, Chicago, IL, 60603, US
Full-time
Onsite
Mid, Senior Level
$96K/yr - $153K/yr
7+ years expJPMorgan Chase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. The Client Service Senior Manager will lead a team focused on enhancing service operations and modernizing the client experience through strategic initiatives and data analysis.
BankingFinancial Services
Responsibilities
Lead and manage a team of Client Service Professionals, fostering a culture of continuous improvement and innovation to enhance the efficiency and resilience of our operating platform
Develop and implement strategic operational plans, leveraging your deep understanding of our treasury and cash management products and services to deliver exceptional client service
Analyze complex data and situations to identify trends and opportunities, using your expertise to develop and test innovative solutions that align with our operational policies and precedents
Establish and maintain productive relationships with internal stakeholders, using your advanced skills in influence and communication to drive mutually beneficial outcomes
Oversee the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact, to ensure the successful implementation of new programs and processes
Qualification
Required
Extensive experience in team leadership and management within a client service environment, specializing in treasury and cash management products and services, demonstrated over seven years
Proven ability to develop and implement strategic operational plans, with a track record of delivering exceptional client service
Demonstrated expertise in analyzing complex data and situations to identify trends and opportunities, and develop innovative solutions
Advanced skills in establishing and maintaining productive relationships with internal stakeholders, with a proven ability to influence and drive mutually beneficial outcomes
Proficiency in overseeing the end-to-end change management process, including strategic communications, influencing others, and mitigating stakeholder impact
Preferred
Proficient in mentoring team members and utilizing strategic planning to drive business growth and achieve organizational goals
Proficient in conflict management and resolution to effectively address and resolve complex client and team issues
Proficient in digital literacy and process automation to enhance operational efficiency and service delivery
Developing skills in automation and quantitative reporting to support data-driven decision-making and process improvements
Beginning proficiency in leveraging AI/ML technologies to explore innovative solutions, with developing knowledge of cybersecurity best practices to ensure data protection and secure operations
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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