Ford Pro · 2 days ago
Product Manager - Digital Cabin Connect
1 American Rd, Dearborn, MI, 48126, US
Full-time
Hybrid
Mid, Senior Level
$84K/yr - $141K/yr
5+ years expFord Pro is focused on creating and marketing innovative customer experiences through the integration of hardware, software, and services. In this role, the Product Manager will be responsible for defining and managing customer experiences within the Digital Cabin product team, collaborating with cross-functional teams to enhance user experiences and drive product strategy.
AutomotiveFleet ManagementSoftware
No H1B
Responsibilities
Define strategic vision for connected experiences within Digital Cabin
Conduct user research to understand current customer journeys and pain points
Develop and maintain a well-defined product backlog, including detailed product requirements (PRDs)
Collaborate with engineering and design to develop a world-class user-experience
Bring data to life to create new digital experiences within the broader digital ecosystem
Collaborate with engineering and design to ensure products meet technical requirements and design excellence
Work closely with account management and operations to support business initiatives
Facilitate communications and trainings for operations and account management teams when deploying new products to ensure alignment and clarity
Utilize customer data to make informed product decisions, including usage and NPS data
Identify and track key performance indicators (KPIs), while providing regular stakeholder updates on performance and customer satisfaction
Monitor product performance and customer feedback to identify areas of improvement that will influence future product roadmaps
Qualification
Required
Bachelor's degree required
5+ years of product management experience
Experience working with and building relationships with internal and external partners
Familiarity with software tools like Microsoft Office 365, JIRA, Figma, Google Cloud, GitHub, etc
Preferred
Demonstrated experience improving processes including using AI to improve workflows for operations management
Ability to work in a highly-matrix environment and manage multiple products across the ecosystem
Benefits
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
Company
Ford Pro
Ford Pro is a productivity accelerator designed to drive the business forward, delivering solutions to commercial customers of all sizes.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Frick
Interim Head
Recent News
2025-10-04
2025-10-01
Company data provided by crunchbase