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Starling · 1 day ago

Sales Director - Senior Living

Maitland, FL

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

Starling is seeking a dynamic and passionate Sales Director to help pre-lease their upscale senior living community, The Grove at Trelago. The Sales Director will be responsible for generating leads, managing sales presentations, and working closely with the community team to achieve occupancy and revenue goals.

Assisted LivingConsultingHealth CareReal Estate

Responsibilities

Creates a dynamic, successful Marketing Plan in order to achieve marketing goals and maintain a positive reputation with Executive Director / Corporate Team

Interacts with all leads whether provided through advertising, public relations, referral, or personal contact and turn those leads into residents of the community through the use of professional selling skills

Achieves monthly Critical Success Factors (calls, personal note cards and presentations) for the purpose of maintaining a strong pipeline of leads

Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment (with residents, family, and professional referral sources)

Ensure that each prospect receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every prospect, maintaining solid product knowledge, and all other aspects of customer service

Work with other team members and management to plan, coordinate, and implement monthly prospect and/or referral source activities and events

Maintain prospect interest and commitments through continuous follow-up

Follow organizational procedures in lead tracking and maintain current records of all leads and prospects

Demonstrate an expertise and knowledge of current best practices in successful upscale retirement housing sales and marketing techniques

Represent in a professional manner the organization at public and community functions and foster a positive image of the community

Comply with applicable federal, state and local laws, rules, and regulations; maintain knowledge of and follow all company policies and procedures

Obtain knowledge and demonstrate the principles of Starling, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, team work and quality. Associate will support, actively participate and act in accordance with the principles of the Starling service culture and be familiar with and fluent in the language and service pillars of Starling

Maintain regular and punctual attendance at work and meetings

Conducts weekly strategy and advisory meetings with the Executive Director

Submits timely weekly sales results as directed

Tracks leads, keeping accurate records on all leads and prospects

Ensures CRM is current and notes reflect prospects situation

Understands competitive opportunities and threats and presents strategic alternatives to combat these to the Executive Director

Demonstrates a strong understanding of the senior care market

Strives to meet predetermined monthly sales goals

Generates leads and move-ins from targeted referral sources

Identifies referral sources through site specific research

Reviews and facilitates the Move-In Packet with the resident and/or family

Facilitates and coordinates the Resident Assessment (if applicable)

Oversees and manages the move-in process as outlined in the Resident Move-In and the Apartment Readiness checklists

Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident

Keeps abreast of professional development in the field by reading, attending conferences and training sessions

Acts professionally and honestly at all times in the representation of the Community

Other duties as assigned

Qualification

Sales experienceMarketing strategyLead managementBachelor’s degreeSenior living knowledgeCustomer serviceProfessional selling skillsTeam collaboration