ACCA Careers · 2 weeks ago
Senior Payment Operations Analyst
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$82K/yr - $116K/yr
6+ years expACCA Careers is associated with Expedia Group, a leader in global travel technology. The Senior Payment Operations Analyst will drive the operation and execution of transactional global payments, working across various teams to resolve financial transaction issues and ensure compliance with data privacy guidelines.
Accounting
Responsibilities
Work directly with vendors to implement new payment methods and troubleshoot existing ones
Provide clear communication to partners regarding launches and issue resolution
Reconcile transactions on a monthly basis
Troubleshoot any internal and external payment related issues stemming from our platform. Demonstrates a comprehensive understanding of financial systems, databases, and reporting tools; provides oversight as needed
Audit data outputs and ensures accuracy using various financial systems
Lead complex information-sharing processes across the organization, ensuring timely and accurate responses
Ensure compliance with data privacy and confidentiality guidelines
Create and maintain SOP's (Standard operating procedures) to ensure accurate and up to date procedures related to our daily operational tasks
Initiate and support projects to address business gaps and improve performance
Inspire peers and foster an environment that rewards self-starters
Balance short-term deliverables with long-term goals; manages multiple overlapping timelines and competing priorities
Assess market conditions to determine priorities and investment levels
Create measures and tools to maximize resource utilization and operational efficiency
Design and implement departmental improvements impacting quality of products, services, and processes
Serve as an expert in continuous improvement; tracks and monitors quality metrics
Execute tasks with diligence and precision, minimizing errors
Identify interdependencies across teams and recommends process improvements
Lead implementation teams for new ideas and approaches; analyzes impact of improvements
Diagnose root causes and leads short-term resolution efforts
Possess advanced data skills, including complex analysis, visualization, and interpretation
Collaborate with Business Intelligence to implement identified opportunities into operational processes
Qualification
Required
Associate's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience
6+ years of professional experience
Presentation skills with a variety of audiences including, but not limited to, senior leadership
Vendor relationship management experience
Demonstrated time management skills, including experience with prioritization of tasks and maintaining deliverable timelines
High attention to detail in the context of quality assurance and peer review
Strong customer service, stakeholder management, and conflict resolution skills
Preferred
Bachelor's degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience
8+ years of professional experience
Technical Skills (ERP systems, Excel)
Project Management (project plans, risk management, relationship management)
Reconciliation experience - this role will reconcile transactions on a monthly basis for SOX control
Initiative (proactiveness, problem solving, “go get what's next”)
Strong verbal and written communication skills
eCommerce and payments industry knowledge and domain expertise
Curiosity about the payments space, a willingness to dig deeper and ask questions
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
ACCA Careers
Connecting employers with the best and brightest ACCA talent
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase