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Douglas County, WI · 1 day ago

Office/ Superior Days Associate

Superior, WI

Full-time

Onsite

Entry Level

1+ years exp

Douglas County, WI is dedicated to providing exceptional service to its constituents. The Office/ Superior Days Associate role involves offering office support and customer service, serving as the primary point of contact for visitors and clients.

Non ProfitProfessional Services

Responsibilities

The core responsibility of this role is to serve as the primary point of contact, ensuring exceptional service and professional support to all visitors, clients, and constituents through direct, phone, and email interactions

Collaborates with other staff to ensure front office coverage when unavailable

Operates multi-line telephone system

Receives, screens, and directs telephone calls

Takes and relays messages

Provides information and guidance to visitors and callers

Provides follow-up on some technical information

Gathers, sorts, and distributes City and County department mail

Assists department with basic county employees inquiries (i.e. submitted documents, collecting background checks, etc.)

Manages the Douglas County storefront by communicating with vendor

Refers visitors/clients to appropriate person or agency

Maintains appointment schedules and calendars

Enters and maintains information on several types of computer software, word-processing, records management, and spreadsheets

Type moderately difficult correspondence, memos, forms, reports, meeting minutes, agendas, and other materials, some of which may be confidential, from written and oral instructions

Develops and maintains internal and external communication materials, including newsletters, forms, and documentation, ensuring clarity, consistency, and up-to-date content

Updates lists and other department records

Performs payment authorization data entry

Assists in creating tests and surveys within the authorized systems

Maintains departmental files (scanning, filing, sorting and file destruction according to policy guidelines)

Assists other department personnel and supervisory personnel with various duties (i.e. print and assemble new hire binders, reference checks, interview scheduling, coordinates travel arrangements, as requested by supervisor)

Orders office supplies and maintains office supply inventory

Maintains and updates written and computerized materials

Authorized to provide verbal verification of employment requests with ‘yes’ or ‘no’ responses and dates of employment

Attends County HR Connections

Assists Superior Days Leadership by:

Executing approved purchases at the direction of the Superior Days Leadership

Communicating with vendors on behalf of Superior Days Leadership

Organizing meetings by setting time and location, communicating details to the Superior Days delegates, and setting up the space with all necessary materials and digital support

Generating drafts of printed materials including the Superior Days booklet and invitations

Maintaining Superior Days documents and records

Attending Superior Days and provide onsite setup and support at the direction of Superior Days Leadership and with the assistance of volunteers

Performs other duties as required

Qualification

Customer serviceMicrosoft OfficeOffice supportData entryCommunication skills

Required

Must possess High School diploma or equivalent

Vocational/technical training in office support related field with 1-3 years of office experience or any combination of education and experience that provides equivalent knowledge, skills and abilities

Excellent telephone and customer service skills with the ability to effectively communicate with the general public, orally and in writing, on a daily basis

Strong computer skills with a working knowledge of Windows and internet based computer programs and proficiency with Microsoft Office applications

Ability to work both independently and as part of a team

Benefits

Annual wage increase based on eligibility

Paid, on-the-job training and advancement opportunities

85% county contribution to health and dental premiums

Health Savings Account (HSA) available to all employees enrolled in the county's medical plan, with annual contributions provided by the employer and the health plan

Wisconsin Retirement- One of the most well managed retirement systems in the nation- Contributions are paid according to current year rates set by WRS Employee Trust Fund. Refer to www.etf.wi.gov for further detail

County-paid Life Insurance Policy – coverage equivalent to annual salary - affordable Supplemental, Additional, and Spousal/Dependent coverage available at employee’s expense

Competitive paid time off including vacation, sick time, personal days and holidays

Public Student Loan Forgiveness (PSLF) Employer

Health Insurance After 30 days of employment

Dental Insurance After 30 days of employment

Life Insurance After 6 months of employment

Wisconsin Retirement

Mission Square/Nationwide Retirement Services Deferred Compensation Accounts for public employees

Flexible Benefit Plan Dependent Care Reimbursement Account (DCRA) (Helps employees reduce their taxable income by 'setting aside' dollars spent on dependent daycare expenses)

Vacation is accumulated on a monthly basis

Sick time accumulates at 1 day per month up to 120 days

Employee Assistance Program (EAP) is confidential, professional help with personal matters. (County Paid)

Long Term Disability After 30 days of employment

Short Term Disability After 30 days of employment (At Employee Expense)

10 Paid Holidays per year

3 1/2 Personal Holidays per year