PLACE · 2 weeks ago
Real Estate Operations Manager
St. Louis, Missouri
Full-time
Onsite
Entry, Mid Level
$55K/yr - $60K/yr
2+ years expPLACE is a company that offers an opportunity to work alongside top real estate professionals in North America as an Operations Manager. The role involves creating and maintaining systems for customer service, team management, and operational efficiency, while also supporting team growth and ensuring a high-quality client experience.
Property ManagementPropTechReal EstateSoftware
Responsibilities
Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, office management, client care systems, team retention and recognition including events, and referrals
Hiring and leadership of virtual support staff, and in-house staff if applicable
Own the agent onboarding process, including holding trainings in person and virtually
Create and own systems for maintaining integrity of the database, including holding agents accountable to activities
Follow the systems for our productivity rhythms to ensure agent productivity
Complete the listing launch and contract to close process for all transactions
Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond
Enter listing data, descriptions, and pictures into MLS
Coordinate photography, staging, sign installation, and other listing launch functions
Act as the liaison between real estate agents, clients, title companies, and lenders
Generate reviews and referrals from clients during and after the transaction
Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Leader
Plan and execute client events that are done at a high level to drive business referrals
Ensure all team receipts are obtained and submitted to the Chief of Staff and take ownership of finding opportunities to reduce expenses
Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity
Keep the team leader informed of any challenges that arise and bring potential solutions
Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings
Qualification
Required
Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team
Ability to write reports, business correspondence, and procedure manuals
2+ years' experience in an operations role, preferably in the real estate industry
Must have listing management/transaction coordination experience
Benefits
Potential bonus opportunities
Company
PLACE
Place is a real estate technology platform providing technology and services to real estate agents.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
Goldman Sachs Asset Management
2021-11-17Series A· $100M
Leadership Team
Chris Suarez
Co-Founder
C
Claire Dunham
SVP, Operations & Strategy - Blueprint Title
Recent News
HousingWire.com
2026-01-23
2026-01-23
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