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Shield HealthCare - Medical Supplies for Care at Home Since 1957 · 4 hours ago

IT Systems Support Specialist

Valencia, CA, US

Full-time

Onsite

Mid Level

$27/hr - $32/hr

4+ years exp

Shield HealthCare has been providing high-quality healthcare services since 1957, focusing on customer satisfaction. They are seeking an IT Systems Support Specialist to perform AS400 administrator functions and serve on the IT Help Desk team, solving customer problems and ensuring seamless IT operations.

Health CareMedical Device

Responsibilities

Perform routine AS400 processes such as daily, weekly, and monthly backups including tape rotation

Ensure tapes are loaded and rotated internally and externally per company policy

Upon request, acquire and prepare tapes for data recovery

Support onsite and vendor resources when applying patches and upgrades or troubleshooting / addressing Mimix-related upgrades or issues

Perform, monitor, and support Magellan 30-1 and MediCal 40-1 transmissions

Provide on-demand reports

Set up file permissions and monitoring by L-Par

Set up account permissions and perform table maintenance for access types

Monitor scheduling and submitting of jobs

Other AS400-support tasks as required by management

Provide Tier 1 and Tier 2 level support for all end users including hardware, software, and access

Assist users with system lockouts, onboarding and offboarding processes, including deploying and collecting hardware as needed

Diagnose & document complex technical problems escalated from Level 1 support

Assist with the installation, configuration, and maintenance of computer systems and peripherals

Manage user accounts, permissions, and access rights across various systems

Build and maintain knowledge of all user-facing systems to ensure a high level of support

Maintain and perform system updates, patches, and software installations

Document and track support requests and resolutions using the Fresh Service ticketing system

Collaborate with other IT team members to identify and implement solutions to recurring issues

Responsible for maintaining currency of Help Desk ticketing system and ensuring timely closure of all incidents and service requests, including performing root cause analysis

Build proficiency in Fresh Service reporting and host rotating weekly Help Desk metrics reviews. Be inquisitive and actively participate during these reviews in problem identification and resolution brainstorming – we want your opinion!

Monitor and test all conference room components and functionalities at all sites on a frequent basis

Maintain mobility device currency for OS and security updates via MDM services, including upgrades

Qualification

AS400 experienceWindows supportMicrosoft Office O365Basic NetworkingRelevant certificationsProblem-solving skillsTeamworkCommunication skillsDetail-oriented

Required

4+ years' hands-on experience with AS400 tasks and processes as defined in Accountabilities

4 years' experience performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement

Strong knowledge of PCs running Windows 11, MS Office O365, Microsoft Exchange, Basic Networking, and other applications

Strong problem-solving skills on Windows applications, remote connectivity issues, and Single Sign-On

Ability to work independently and as part of a team

Practical problem solving and solid troubleshooting skills are a must

Ability to handle multiple tasks in a fast-paced environment

Works well with others in a team-oriented environment

Excellent communication and white glove customer service skills

Detail oriented in documentation and record keeping, ensuring information is accurate and up to date

Preferred

Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus

Benefits

Medical, Dental and Vision (Eligible first day of employment)

Flexible Spending Account

Life & Disability Insurance

401(k) with Company Match

Vacation and Sick Days

Paid Holidays

Education Assistance

Employee Referral Program

Company

Shield HealthCare - Medical Supplies for Care at Home Since 1957

With 65 years of medical supply experience, Shield is a leading provider of incontinence, urological, enteral nutrition, advanced wound care, diabetes and ostomy supplies.

Founded in 1957

Valencia, California, USA

201-500 employees