American Airlines · 5 days ago
Manager, Inflight Standards
Fort Worth, TX
Contract
Hybrid
Mid, Senior Level
5+ years expAmerican Airlines is seeking a Manager, Inflight Standards to lead a team responsible for developing and maintaining standards that define the Flight Attendant and Customer Experience. The role involves managing service delivery, uniform guidelines, and the Purser Program while collaborating with various departments to ensure brand consistency and compliance.
AerospaceAutomotiveTransportationTravel
Responsibilities
Lead and develop a team of Analysts and Specialists to support inflight standards initiatives
Oversee the creation, maintenance, and communication of service standards and uniform guidelines for flight attendants
Manage and enhance the Purser Program, ensuring alignment with leadership expectations and premium customer experience
Collaborate with Brand and Marketing teams to maintain and evolve Co-Brand initiatives, ensuring consistency with corporate identity and customer engagement strategies
Ensure compliance with regulatory requirements and contractual obligations
Partner with cross-functional teams (Catering, Brand, Training, Technology, etc.) to implement service and uniform standards
Develop Flight Attendant Standards Manual
Manage updates to the Service Manual, Uniform Manual, and related documentation
Manages updates to the Purser program and oversees Co-Brand initiatives
Analyze feedback from Flight Attendants and Customers to identify opportunities for improvement
Drive projects related to service enhancements, uniform updates, and technology integration
Represent Inflight Standards in testing and rollout of new procedures and products
Monitor industry trends and competitive benchmarks to keep standards innovative and relevant
Prepare and present updates to leadership and stakeholders
Qualification
Required
Bachelor's degree or equivalent experience/training
5+ years of experience in inflight operations, service standards, or related field
Proven leadership experience managing teams and projects
Strong understanding of Flight Attendant roles and contractual obligations
Ability to travel up to 20%
Proficiency in Microsoft Office Suite
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Project management expertise
Preferred
Operational leadership experience
Experience in policy development and technical writing
Strong interpersonal and communication skills with ability to influence across departments
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
2026-01-16
Company data provided by crunchbase