Lutheran Social Services Southern California · 5 days ago
Administrative Coordinator / Case Management Support
Santa Ana, CA
Full-time
Onsite
Entry, Mid Level
2+ years expLutheran Social Services of Southern California is a non-profit agency dedicated to assisting vulnerable individuals and families. The Administrative Coordinator/Case Management Support will serve as the first point of contact for clients, providing essential administrative and case management support to ensure clients access necessary services and resources.
CharityHealth CareNon ProfitSocial ImpactWellness
Responsibilities
Maintain a professional and welcoming front desk environment
Answer and direct phone calls, ensuring timely and appropriate responses
Greet and assist walk-in clients, providing information and directing them to the appropriate staff or services
Manage appointment scheduling and coordinate client visits
Handle incoming and outgoing mail and packages
Maintain the front desk area, ensuring it is clean, organized, and stocked with necessary supplies
Monitor and manage office supplies inventory
Assist with administrative tasks as needed, including data entry and filing
Assist case managers in preparing and maintaining client files and documentation
Help clients complete intake forms and necessary paperwork
Schedule appointments and coordinate referrals to community resources
Monitor client progress and update case managers on developments
Ensure confidentiality and proper handling of sensitive client information
Participate in case conferences and team meetings as required
Provide general administrative support to the case management team
Assist with client intakes and initial assessments under supervision
Support case managers in gathering required documentation and ensuring completion of intake forms
Provide follow-up contact to clients for scheduled appointments, check-ins, and referrals
Track and log client service interactions and assist in maintaining client charts
Support clients with navigating community resources by providing pre-vetted referral information
Participate in team meetings, trainings, and client case reviews as appropriate
Maintain strict confidentiality and adhere to HIPAA compliance standards
Qualification
Required
High School Diploma or equivalent; associate or bachelor's degree preferred
Minimum of 2 years in an administrative coordinator or administrative/case management support role, preferably in a healthcare or social services setting
Bilingual preferred; at a minimum, the ability to understand and to make one's self understood to all Spanish speaking individuals
Completion of a 40-Hour Domestic Violence Counselor Training Course, as mandated
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Ability to maintain confidentiality and handle sensitive information
Familiarity with case management processes and community resources
Empathy and awareness of appropriate boundaries
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Very good knowledge of Word processing software and Excel spreadsheet software
Clear California Driver's License (Must allow DMV check before hire with monitoring throughout employment) a working vehicle and proof of current vehicle insurance as required in the driving policy
Company
Lutheran Social Services Southern California
Lutheran Social Services of Southern California has a legacy of meeting the needs of the vulnerable in our communities since 1946.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Samueli FoundationMemorialCare Innovation Fund
2025-09-26Grant
2024-01-16Grant
Leadership Team
Darren Veracruz
EVP- Chief Compliance Officer
Gia R. Hamilton
Executive Vice-President, Chief Program Officer
Recent News
2025-09-16
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