Ricoh USA, Inc. · 3 months ago
Field Specialist I, Advanced CIP
Elk Grove Village, IL, United States
Full-time
Onsite
New Grad, Entry LevelRicoh USA, Inc. is an integrated solutions provider dedicated to delivering innovative technologies and services that empower business success. The Field Specialist I in Advanced CIP will provide technical support for Ricoh products, manage customer relationships, and improve operational efficiencies while meeting performance benchmarks. This role requires a blend of technical expertise and customer engagement to enhance product utilization and customer value.
ConsultingDocument PreparationInformation Technology
Responsibilities
Configure, install, troubleshoot, network, and maintain Ricoh products and services across multiple platforms
Lead complex service efforts and mentor peers in resolving advanced technical issues
Share expertise in equipment operations and adjustments based on specifications and documentation
Identify opportunities to increase product utilization and customer value
Serve as a trusted advisor, anticipating customer needs and promoting Ricoh’s full suite of support offerings
Manage your own schedule while supporting team workload coordination
Build and maintain strong, professional relationships with customers and Ricoh personnel
Execute service calls efficiently using Ricoh’s field call management systems
Deliver training, observe workflows, and present solutions to improve customer operations
Meet response time, repair time, and quality benchmarks while managing costs
Complete all required documentation, logs, and reports accurately and on time
Maintain inventory (car stock or on-site) as assigned
Achieve productivity targets aligned with experience and workload
Participate in Ricoh’s Extra Value programs and ensure proper billing
Take on additional duties as assigned
Qualification
Required
Valid driver's license and auto insurance per Ricoh policy (for roles requiring travel)
High school diploma required
Must meet certification requirements outlined in Ricoh's Technology Services Training Role Inventory
Preferred
Coursework or experience in computers, electronics, mechanics, networking, and printing software
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
Founded in 1962
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase