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Hilton · 1 day ago

Spa Sales Manager - Grand Wailea, A Waldorf Astoria Resort

Grand Wailea Resort3850 Wailea Alanui Drive

Full-time

Onsite

Entry, Mid Level

$90K/yr - $90K/yr

1+ years exp

Hilton is a leading global hospitality company, and they are seeking a Spa Sales Manager to join the Spa Team at the Grand Wailea Resort. The role involves representing the hotel through sales presentations, managing the spa group sales team, and engaging in external sales activities to promote spa services.

HospitalityLeisureResorts

Responsibilities

Responsibly represent the hotel through conducting conferences, making proposals and other external sales presentations to prospective customers to solicit, explain, negotiate and close hotel sales. Utilize discretion and authority to negotiate contracts and commit company with customers and establish agreements with vendors

Travel and engage in sales activities outside of the hotel to meet with and entertain customers and prospective customers, participate in tradeshows, and industry and community events to promote facilities, to make proposals, maintain contacts, and to close deals

Assists in hiring of spa group sales staff with appropriate credentials, experience and with an enthusiasm for guest service. Supervise spa group sales team on a daily basis to include but not limited to training, developing, scheduling, coaching, counseling, conducting performance reviews and administer discipline

Write proposals and/or contracts to advise prospective local groups for spa treatment date, space and rate availability for group accommodations. Develop and quote prices for same

Assist in the daily operations of the Spa, as part of the Spa Management Team. Organize and facilitate spa events for the purpose of creating and maintaining a buzz in the local market for Spa Grande’s unique services and offerings

Attend weekly spa departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc

Conduct site inspections and property tours with potential customers, visiting local spa establishments as well as other hotel spa facilities

Qualification

Hospitality sales experienceEvent managementSpa sales experienceExcelInterpersonal skillsCustomer focusAdaptability

Required

Minimum of one year experience in hospitality sales, catering, or event management or one year in a supervisory or management position with banquets, guest relations, guest services, destination management (DMC) or a related guest-contact area of the hospitality industry

Basic hotel product and industry knowledge, i.e., staffing, operations, safety, security, fire, police and health codes, hotel policies, city ordinances

Basic knowledge of the hotel structure/layout and how all departments interact

Basic knowledge of various types of set up styles used in the meeting rooms

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts

Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations

Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Excel, Access, Outlook, Delphi (or in house sales system), Market Vision, OnQ, InFocus, Internet and Intranet and Optimum Settings (or in house CAD program)

Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials

Ability to complete a contract in compliance with all checklists, standards and hotel policies

Interpersonal skills to provide overall guest satisfaction

Preferred

Previous experience in spa sales or event planning

Benefits

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs