Chase · 2 days ago
Client Relationship Manager - Associate
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Mid Level
$105K/yr - $135K/yrJ.P. Morgan Workplace Solutions is seeking dynamic Client Relationship Managers to join their team, managing relationships with a diverse client base of over 2000 corporate clients. The role involves achieving revenue and growth targets while ensuring client satisfaction through strategic planning and proactive communication.
BankingFinancial Services
Responsibilities
Develop and maintain robust relationships with assigned clients
Engage with decision-makers to deepen client relationships and build client loyalty
Work with internal stakeholders and external partners to advocate for clients and provide creative solutions
Partner with Bankers on participant engagement initiatives and ensure they are kept abreast of overall relationship status
Be responsible for creating and maintaining key client data in Dynamics
Be responsible for client contract management, including renewals, amendments, price updates and product extensions, etc
Advocate for client and ensure that client escalations are resolved
Ensure client satisfaction through strategic planning, proactive communication, issue resolution, and performance measurement achievements
Achieve assigned targets for client retention and referenceability
Stay informed about industry trends to provide best practices and industry insights to clients and the organization
Build a network of equity compensation influencers and experts in equity compensation
Lead client presentations to review metrics and strategic planning in person as required by business goals
Collaborate with Sales, Implementations, Operations, and Service Desk teams to optimize client and employee support
Actively grow existing accounts to identify new value creation opportunities
Qualification
Required
Bachelor's degree in Business or equivalent experience
Experience in equity compensation
Proven experience in Relationship Management with global companies
Proactive nature with a commitment to serving as a trusted advisor to customers
Strong analytical and problem-solving skills as well as consultative and negotiation skills
Ability to collaborate across the organization and externally to drive change
Ability to lead, prioritize and execute on multiple concurrent initiatives
Strong ability to present compelling stories and ideas and relay strategy
Exceptional personal, listening, written, and verbal communication skills
Demonstrated success in building and nurturing multi-level client relationships
Ability to lead, motivate, and develop creative solutions to complex problems while managing multiple initiatives
Strong understanding of customer requirements and ability to identify up-sell and cross-sell opportunities
Willing to travel up to 10 percent of working time
Preferred
Experience with Cloud-Based software
Project management experience with excellent organizational skills
Success-oriented mindset with a focus on customer satisfaction
Superior critical thinking, decision-making, and problem-solving skills
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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