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Revive · 1 day ago

Member Support Specialist (Mon-Fri 11am-8pm EST)

United States

Full-time

Remote

Entry Level

$19/hr - $19/hr

2+ years exp

Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. The Member Support Specialist is responsible for providing exceptional member service through various communication channels and assisting members with their healthcare needs.

Brand MarketingDigital MarketingHealth CareMarketingPublic Relations

Growth Opportunities

Responsibilities

Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members

Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care

Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries

Manage and resolve web support tickets and live chats from members

Assist with member education and ensure that each member has access to the services needed

Serve as a liaison between the member and other departments

Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer

Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Perform outbound calls to members as needed or assigned

Perform additional duties as assigned

Qualification

Call center experienceHealth insurance experienceData entry skillsCustomer service orientationTelephone etiquetteOrganizedMulti-taskingVerbal communication skillsWritten communication skillsActive listening skillsProblem-solving skillsDetail-orientedTeam-orientedSelf-motivated