Chase · 15 hours ago
Sr Manager of Software Engineering
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
7+ years expJPMorgan Chase is one of the oldest financial institutions, providing innovative financial solutions to a diverse clientele. As a Senior Manager of Software Engineering, you will lead multiple technical teams, driving the strategy for a unified platform that enhances client onboarding and servicing while ensuring operational efficiency and compliance.
BankingFinancial Services
Responsibilities
Define and own the platform and deployment architecture roadmap across Onboarding, Servicing, and Case Management for on-prem GKP and private cloud (multi-cluster, multi-region)
Establish and enforce engineering standards for CI/CD, environments, configuration, networking, and runtime (GB Standard), covering Kubernetes (on-prem and cloud), service mesh, gateways, and secrets/cert management
Lead reliability engineering across hybrid estates: SLOs, error budgets, incident management, MTTR reduction, resilience and DR (site-level failover and recovery)
Design and operate scalable environments across on-prem Kubernetes, EKS/ECS, AWS, and gateway layers; champion blue/green, canary, and parallel prod deployments for zero-downtime releases
Govern release classification and controls (major/minor/patch/hotfix), versioned APIs, schema evolution, and backward compatibility to minimize cross-domain breakage
Accelerate delivery with automated SDLC pipelines (Spinnaker, Jenkins, GitHub Actions), infrastructure-as-code (Terraform), and policy-as-code; standardize environment templates and deployment modules
Drive observability across on-prem and private cloud: end-to-end tracing, logs, metrics, and real-user monitoring; standardize dashboards and alerting (e.g., Dynatrace)
Lead performance engineering for high concurrency (4k+ concurrent, 15k+ total users): halving load times, optimizing CRUD/API latency (e.g., 7s → <600ms), and tuning gateway/auth
Advance security posture: certificate hygiene, vulnerability management, secrets management, token/header patterns, zero-trust segmentation, and data residency/compliance alignment
Manage capacity and cost efficiency: throughput scaling, cluster optimization, storage migrations (e.g., S3 and on-prem object storage), rightsizing, and resource governance
Introduce AI-driven automation (MITA, agentic operations) for release orchestration, lifecycle management, proactive issue detection, and auto-remediation
Qualification
Required
Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise
Experience in platform/infrastructure engineering, SRE, or architecture, senior leadership (Director or equivalent)
Deep experience with on-prem platforms and private cloud modernization: Kubernetes/OpenShift/EKS-Anywhere, virtualization/HCI, storage, networking, and hybrid connectivity
Strong background with cloud-native platforms (AWS), Kubernetes/EKS, ECS, service gateways, and container orchestration
Proven track record implementing CI/CD at scale, release governance, and environment standardization across hybrid estates
Reliability and performance expertise: SLOs/SLA design, MTTR reduction, perf/load testing, DR/failover across sites
Security and compliance familiarity: identity and access, certificate management, vulnerability lifecycle, audit readiness, data residency
Hands-on with infrastructure-as-code and pipelines (Terraform; Spinnaker/Jenkins/GitHub Actions)
Preferred
Kafka/MSK, API gateway/auth patterns, service mesh, and distributed tracing
Observability platforms (e.g., Dynatrace), synthetic and real-user monitoring; log/metric/trace consolidation
Experience with large-scale migrations, schema evolution, dual-write/read strategies, and cross-domain compatibility
AI/automation in SDLC and operations (agentic workflows, policy automation, autonomous release orchestration)
Financial services or similarly regulated environments
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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