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Regions Bank · 10 hours ago

Human Resources Call Center Specialist

Birmingham, AL

Full-time

Onsite

Entry Level

$44K/yr - $53K/yr

1+ years exp

Regions Bank is dedicated to providing a supportive work environment where associates can build their careers. The Human Resources Call Center Specialist role involves delivering centralized HR services, including payroll and benefits assistance, while ensuring customer inquiries are addressed effectively.

BankingInsurance

Responsibilities

Interacts with customers via telephone to answer questions and provide assistance in the completion of human resource transactions

Answers inquiries by clarifying desired information; researching, locating, and providing information

Performs all work in accordance with established call/service center standards

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

Qualification

Human Resources experienceCustomer service skillsPC skillsHR practicesMulti-taskInterpersonal skillsProblem solving skillsCommunication skillsTeamwork

Required

High school diploma or GED

One (1) year experience in human resources or a high volume call service center

A bachelor's degree in a relevant field of study may substitute for the experience

Preferred

Bachelor's degree in Business, Human Resources or related field

Strong personal computer (PC) skills

Knowledge of Regions' benefits plans

Experience in Human Resources, preferably in a call service center environment

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Company

Regions Bank

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Regions Financial Corporation is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services.

Founded in 1971

Memphis, Tennessee, USA

10001+ employees