Chase · 1 month ago
Senior Director of Software Engineering (AI/ML)
880 Powder Mill Rd, Wilmington, DE, 19803, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As the Senior Director of Software Engineering, you will lead multiple technical areas and collaborate across domains to drive the adoption and implementation of advanced ML and AI solutions within the organization.
BankingFinancial Services
Responsibilities
Lead multiple technology and process implementations across departments to achieve firmwide objectives in machine learning, large language models (LLMs), search, and agentic systems
Directly manage strategic initiatives focused on the development, deployment, and monitoring of advanced ML and AI solutions
Provide leadership and high-level direction to cross-functional teams, overseeing the end-to-end lifecycle of AI/ML projects from ideation to production
Act as the primary interface with senior leaders, stakeholders, and executives, driving consensus and alignment across competing objectives in intelligent operations
Manage multiple stakeholders, complex projects, and large cross-product collaborations, ensuring best practices in model governance, data privacy, and ethical AI
Influence peer leaders and senior stakeholders across business, product, and technology teams to foster innovation and operational excellence
Develop high-performing teams of data scientists, ML engineers, and AI researchers
Qualification
Required
Formal training or certification on machine learning, artificial intelligence, LLM, search, and agentic systems concepts and 10+ years applied experience
5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
Experience developing or leading large or cross-functional teams of technologists, including data scientists, ML engineers, and AI researchers
Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
Experience leading complex projects supporting system design, testing, and operational stability, including model development, validation, and continuous improvement
Experience with hiring, developing, and recognizing talent in diverse and inclusive environments
Extensive practical cloud native experience and expertise in ML/AI platforms and MLOps
Advanced degree (PhD or Master's) in Computer Science, Machine Learning, Artificial Intelligence, or related technical field
Deep expertise in LLM architectures, Retrieval-Augmented Generation (RAG), fine-tuning, and intelligent agentic systems
Strong background in search technologies, information retrieval, and knowledge management
Outstanding written and verbal communication abilities, with experience preparing and delivering impactful presentations and strategic recommendations
Preferred
Publications or patents in machine learning, artificial intelligence, or related domains
Experience working at code level and with cloud-based ML platforms
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
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