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Thales · 6 hours ago

Workplace Experience Manager

Arlington, VA

Full-time

Onsite

Senior Level

$90K/yr - $164K/yr

5+ years exp

Thales is a global leader in aerospace, transportation, defense, security, and space, dedicated to digital transformation. The Workplace Experience Manager is responsible for planning, coordinating, and executing workplace experience and facilities management at the Arlington site, ensuring a safe and engaging work environment.

AerospaceCyber SecurityIndustrial ManufacturingMilitaryRemote SensingSecurityTransportation

Responsibilities

Independently manage day to day workplace operations and office services for the Arlington site, ensuring a high-quality employee and experience

Serve as the primary onsite point of contact for facilities management partners, property management, and service providers, coordinating activities and resolving operational issues within established guidelines

Coordinate and oversee vendors, contractors, and building services providers, ensuring work is completed safely, on time, and in accordance with agreed service levels

Manage service requests, track completion, and follow up on recurring issues to drive service reliability and efficiency

Plan and execute onsite meetings, conferences, and employee-facing events, including logistics coordination, vendor engagement, and day-of support

Collaborate with site and functional leadership to support workplace initiatives and onsite activations that enhance employee engagement, site utilization, and community-building

Support implementation and ongoing maintenance of site-level Health, Safety & Environment (HSE) procedures, including emergency preparedness and evacuation planning, in coordination with HSE leadership

Assist with site security processes in accordance with established procedures, including badge access, access control coordination, and visitor management

Qualification

Workplace operations managementFacilities managementVendor managementEvent planningHealthSafety complianceStakeholder managementMicrosoft Office proficiencyCommunication skillsOrganizational skills

Required

Bachelor's degree or equivalent professional experience

At least 5 years of relevant experience in workplace operations, facilities management, hospitality, office services, or related operational roles

Demonstrated ability to independently manage site-level operations or defined workplace programs with general direction

Proven ability to exercise professional judgment and make operational decisions that impact service delivery and employee experience

Experience partnering cross-functionally in a matrixed environment

Experience overseeing vendors or service providers, including performance monitoring and issue resolution

Ability to resolve moderately complex, non-routine operational issues within established policies and frameworks

Strong planning, organizational, communication, and stakeholder management skills

Proficiency with Microsoft Office tools

Benefits

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program