Oracle · 3 hours ago
Data Center Technician
United States
Full-time
Remote
Entry Level
$27.07/hr - $54.13/hr
2+ years expOracle is a world leader in cloud solutions, committed to innovation and inclusivity. They are seeking a Data Center Technician to provide on-site technical support, ensuring high customer satisfaction through effective service delivery and problem resolution.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Provides a high level of customer satisfaction through the effective delivery of technical support and service programs
Customer support specifications may include product performance / maintenance, product installation, project management, site planning and professional services
Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics
Understands service processes and options that are linked with the customers specifications
Able to identify and solve a wide range of problems
Needs a 24-hour commitment to support customer specifications which may also be fulfilled by participation in the regional standby rotation
Qualification
Required
2 years relevant experience
BA/BS degree preferred
Ability to provide first line of on-site field system support including hardware, software, software applications, and networking
High level of customer satisfaction through effective delivery of technical support and service programs
Pro-active coordination of resources, problem resolution, problem escalation, and use of system level diagnostics
Understanding of service processes and options linked with customer specifications
Ability to identify and solve a wide range of problems
24-hour commitment to support customer specifications
Participation in regional standby rotation
Ability to complete own role largely independently within defined policies and procedures
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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