Voss Auto Network ยท 1 week ago
BMW Genius
Centerville, OH
Full-time
Onsite
New Grad, Entry LevelVoss Auto Network is looking for a BMW Genius with a passion for technology and customer service. The role involves delivering comprehensive product information during sales and after-sales processes, providing exceptional customer-oriented support.
Automotive
Responsibilities
Provides comprehensive product information throughout the sales process, including vehicle configuration, product presentation, test drive, delivery/handover, and customer service after purchase
Supports the client advisor in product-related tasks and activities
Greets customers in the sales and service departments and introduces BMW Genius services
Provides extensive and customer-oriented product experience and explains complex features based on customers' actual needs
Utilizes app and web-based systems to help facilitate the sales process, optimize customer satisfaction, and ensure consistent delivery execution
Provides transparent product information to the Genius community, sales representatives, and Contact Information Centers (CIC)
Fully explains the application and benefits of vehicle features in both the sales and service environments
Maintains constant communication with the designated sales personnel at the dealership on scheduled appointments, vehicle deliveries, and any scheduling changes
Arrives at scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time
Acquires and maintains total product knowledge on all vehicles and understands competitors' vehicle features, benefits, and potential shortcomings
Keeps clients, sales, and service staff abreast of new products, features, accessories, etc., and their benefits
Achieves management-assigned client satisfaction objectives and follows up with new owners to ensure satisfaction with their delivery process
Qualification
Required
Maintains high ethical standards and a professional appearance at all times
Must have a valid driver's license with a good driving record
Have to be able to drive a manual transmission
Will have to work evenings and weekends when the customers are available
Must pass a background check and Drug screening
Company
Voss Auto Network
Voss Auto Network new and used cars in Dayton, Ohio treats the needs of each individual customer the way they would want to be treated.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase