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Zurich Insurance · 14 hours ago

Claims Specialist I, Auto Bodily Injury

Atlanta, GA

Full-time

Hybrid

Entry, Mid Level

$49K/yr - $80K/yr

2+ years exp

Zurich North America is seeking a motivated individual to advance their claims career as part of our Commercial Auto team. In this role, you will manage non-litigated claims related to auto physical damage, bodily injury, and third-party property damage while delivering exceptional customer service.

Financial ServicesInsuranceProductivity Tools

Comp. & Benefits

No H1B

Responsibilities

Collaborate with internal and external stakeholders, including customers, vendors, suppliers, and brokers, to provide a quality claims experience

Apply knowledge of established protocols and industry best practices to resolve claims effectively

Deliver customer-centric service while managing claims within defined authority limits

Develop expertise in coverage analysis and auto policy interpretation

Qualification

Auto claims handlingInsurance policy interpretationCoverage analysisAdjuster licenseMicrosoft OfficeInsurance regulations knowledgeCustomer serviceAnalytical skillsNegotiation skillsOrganizational skillsCommunication skills

Required

Bachelor's Degree with 2+ years of experience in Claims Handling or Insurance OR

Completion of the Zurich Claims Training Program with 2+ years of experience in Claims or Insurance OR

Zurich Certified Insurance Apprentice (including an Associate Degree) with 2+ years of experience in Claims Handling or Insurance OR

High School Diploma (or equivalent) with 4+ years of experience in Claims Handling or Insurance

Prior experience in auto claims handling, insurance claims, or a related customer service field

Understanding of auto insurance policies, coverage, and state regulations

Ability to obtain and maintain required adjuster licenses

Proficiency in Microsoft Office

Knowledge of insurance regulations, markets, and products

Preferred

Experience in Commercial Auto Claims, including handling: Third-party auto property damage claims, Auto physical damage claims, Bodily injury claims

Active adjuster license

Experience collaborating across teams and developing strong relationships

Strong knowledge of the claims adjustment process, including scope/exposure assessment

Familiarity with vendor management and litigation strategies

Proficiency in financial and actuarial/reserving concepts

Strong negotiation skills, including alternative approaches to resolution

Excellent organizational and time management skills

Customer service experience with a focus on delivering quality interactions

Analytical, critical thinking, and problem-solving abilities

Strong verbal and written communication skills

Benefits

Short-term incentive bonuses

Merit increases

Company

Zurich Insurance

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Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Founded in 1872

Zürich, Zurich, CHE

10001+ employees