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Medical Guardian · 2 days ago

Retention Specialist

United States

Full-time

Remote

New Grad, Entry Level

Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. They are seeking enthusiastic and compassionate retention specialists to help customers resolve issues and retain their services.

Consumer ElectronicsHealth CareMedical

Growth Opportunities

Responsibilities

Handle inbound and outbound calls every day with urgency, care and expertise

Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance

Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests

Execute, monitor, and coordinate repricing for designated customers in the existing customer base

Communicate clearly in both oral and written form

Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Demonstrated ability to consistently achieve sales targets

Excellent time management skills

Ability to handle multiple tasks with strong attention to detail

Qualification

Customer retentionActive listeningProblem solvingSales targets achievementEmpathyCoachableTime managementCommunication skillsAttention to detailGoal driven