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Tata Consultancy Services · 11 hours ago

ServiceNow FSO Solution Architect

United States

Full-time

Remote

Senior Level

$116K/yr - $157K/yr

6+ years exp

Tata Consultancy Services is a leading global IT services and consulting company, and they are seeking a ServiceNow FSO Solution Architect. The role involves mapping customer business problems to ServiceNow solutions, leading workshops, and designing and customizing ServiceNow applications for various implementations.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Map customer’s business problems to ServiceNow solutions

Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices

Design, Create, configure, and customize ServiceNow applications (FSO and other ServiceNow modules) for new and existing implementations

Develop solutions on ServiceNow platform using an "Architecture first" principle

Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs

Set-up interfaces between ServiceNow and other platforms in line with integration opportunities

Perform system and integration testing

Work with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Recommend Administration settings and best practices

Create documentation of the developments, unit test cases and implementation plans

Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution

Qualification

ServiceNow technologyServiceNow FSO solutionsServiceNow scriptingSolution architectureAgile methodologiesFinancial Service Data ModelJavaScriptServiceNow APIsITIL frameworksCommunication skillsProblem-solving skillsInterpersonal skills

Required

6-10 years of experience in ServiceNow technology

Extensive experience with ServiceNow platform, specifically with FSO and CSM involving Financial Service Data Model for Banking / Insurance

ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services

Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow

Experience working with Agile teams, methodologies, and tools in a virtual environment

At least 2-4 years of ServiceNow solution Implementation (configuration and customization) experience

Proven experience in at least one design, architect and implementation of FSO solutions involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing

Around 1-2 years of working in ServiceNow FSO Projects and with experience on Requirements Gathering, Agile/Sprint Planning, Demos

Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)

Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

Experience in architecting, solutioning, implementation and configuration of Financial Service Operation

Experience and expert understanding of key ServiceNow modules and concepts like CSDM, CMDB, Data Models, etc

Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities

Strong understanding of ITIL and Service Management frameworks

Preferred

Certification: ServiceNow CIS FSO (Insurance and Banking & Wealth Management) with CSM professional suite

Experience in design, architecture and implementation of ServiceNow CSM

Strong understanding of BPM solutions and exposure to platforms like Pega, Salesforce, Appian

Experience in FSO customization including creating new workflows, business rules, UI Pages, UI actions

Experience in business process consulting/analysis

Knowledge of data analytics and reporting tools within ServiceNow

Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations

Experience working in Agile environment using SCRUM methodology

Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence

3+ years of technical architecture experience and at least 2+ ServiceNow implementation experience

Develop FSO use cases, business process models, and diagrams

Experience in ServiceNow implementations across 2 or more modules

Company

Tata Consultancy Services

Glassdoor3.8

Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.

Founded in 1968

Mumbai, Maharashtra, IND

10001+ employees

http://www.tcs.com

H1B Sponsorship

Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (7880)

2024 (9690)

2023 (8537)

2022 (11159)

2021 (9813)

2020 (11984)