Lectra Türkiye · 4 hours ago
Field Service Engineer
Indiana, United States
Full-time
Onsite
Mid Level
3+ years expLectra Technologies India Private Ltd. is a major player in the fashion, automotive, and furniture markets, contributing to the Industry 4.0 revolution. The Field Service Engineer is responsible for delivering high-quality services to customers, managing preventive maintenance, troubleshooting equipment issues, and ensuring customer satisfaction through effective communication and training.
Information Technology & Services
Responsibilities
Promote Lectra's preventive maintenance approach, including audits, authentic Lectra maintenance kits and the use of Lectra consumables
Carry out pre-installation, installation, audit, and maintenance of equipment in the field
Conduct customer training on CAM application and maintenance
Troubleshoot and repair equipment when there are technical issues, including but not limited to software installation, parts replacement and remote report generation
Closely collaborate with the Expertise Center on all field activities
Report service activities on a daily basis in Salesforce
Maintain good relationships with customers, able to demonstrate Lectra service value. Ensure customers understand service contract value
Qualification
Required
Bachelor degree in electronics, electrical and/or mechanical engineering or equivalent education
3 years or above experience as field service engineer
Able to read, write and speak English, as all technical materials are written in English and technical support from France is in English as well
Knowledge of electrical and mechanical engineering. Capability to analyze, describe and solve technical issues
Computer literate (Microsoft environment: Word, Excel, PowerPoint, Outlook)
Knowledge of TCP/IP and wireless connections
Able to cope with constant pressure (without compromising standards) by being well organized and planning time well
Able to work independently, have team-work spirit
Excellent interpersonal and communication skills, and strict attention to detail in all maintenance operations is required
Have a valid and current driver's license
Extensive domestic travel required
Preferred
Knowledge of Salesforce CRM or equivalent is an advantage
Company
Lectra Türkiye
Lectra Türkiye resmi LinkedIn hesabıdır.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase