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CLEAResult · 14 hours ago

Program Coordinator - Bilingual (English/Spanish)

Madison, WI

Full-time

Hybrid

Entry Level

$17.75/hr - $25.05/hr

2+ years exp

CLEAResult is leading the transition to a sustainable energy-efficient future. They are seeking a Program Coordinator to ensure smooth delivery of projects and programs, focusing on data management, metrics, and team facilitation, while supporting both English and Spanish speaking customers.

ConsultingEnergyEnergy EfficiencyOil and GasWater

No H1B

Responsibilities

Support English and Spanish speaking customers via phone, chat, and email

Process rebate applications by verifying eligibility, obtaining and documenting necessary information for the applications, and issuing eligible payments as directed

Perform accurate data entry and maintenance, including file setup, eligibility verification, applicable troubleshooting resolution, establishing reserved funding, and issuing payments

Review application submissions to determine type of documentation required, terms of program are met, invoicing

Provide education and instruction to applicants on eligibility requirements or work with applicants to request additional information to meet requirements of program

Complete review processes by obtaining and reviewing supporting documentation in accordance with terms and conditions of the program

Verify and review data for accuracy following established quality control practices

Provide assistance in training and procedure manual maintenance

Act as external stakeholder point of contact for financial reporting activities

Assist other processors as requested

Qualification

Microsoft ExcelData managementBilingual (English/Spanish)Administrative experienceTroubleshootingCustomer supportProcess improvementTeam facilitation

Required

2-4 years administrative experience

Must be able to speak and read Spanish and English fluently

Must be a Wisconsin resident

Knowledge of Microsoft Office programs, especially Excel and SharePoint

Experience troubleshooting problems, finding, providing, and implementing solutions

Preferred

Bachelor's degree preferred

Benefits

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

401(k) with company match

Paid vacation, sick, personal and parental leave time

Paid Volunteer Time: giving back to our communities is important to us

Employee Recognition Program – convert your recognition points into gift cards

Employee Assistance Program – offers benefits to help you manage daily responsibilities

Access to on-demand training courses to advance further in your career