Medical Guardian · 3 days ago
Retention Specialist
United States
Full-time
Remote
New Grad, Entry LevelMedical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. They are seeking enthusiastic and compassionate retention specialists who will thrive in their culture of growth and development with a passion for genuinely helping customers.
Consumer ElectronicsHealth CareMedical
No H1B
Responsibilities
Handle inbound and outbound calls every day with urgency, care and expertise
Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance
Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests
Execute, monitor, and coordinate repricing for designated customers in the existing customer base
Communicate clearly in both oral and written form
Identify and assess customers' needs to achieve satisfaction Make independent decisions to resolve customer issues and concerns with strong problem solving; Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Demonstrated ability to consistently achieve sales targets
Excellent time management skills
Ability to handle multiple tasks with strong attention to detail
Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
A passion for generating sales with a proven call center experience
Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner
Display a competitive spirit to meet and exceed company wide and personal sales goals
Satisfactorily complete background / employment history investigation and drug screening
Computer proficient with the ability to multi-task
Qualification
Required
Permanent residency in one of the following states: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, and TX
Legally authorized to work in the United States without the need for employer sponsorship now or in the future
Ability to handle inbound and outbound calls every day with urgency, care and expertise
Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement
Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls
Execute, monitor, and coordinate repricing for designated customers in the existing customer base
Communicate clearly in both oral and written form
Identify and assess customers' needs to achieve satisfaction
Make independent decisions to resolve customer issues and concerns with strong problem solving
Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Demonstrated ability to consistently achieve sales targets
Excellent time management skills
Ability to handle multiple tasks with strong attention to detail
A passion for generating sales with a proven call center experience
Utilize rapport building to best meet the needs of the customer in the most sincere and ethical manner
Display a competitive spirit to meet and exceed company wide and personal sales goals
Satisfactorily complete background / employment history investigation and drug screening
Computer proficient with the ability to multi-task
Benefits
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation & Public Holidays)
Short Term & Long Term Disability
Retirement Plan (401k)
Company
Medical Guardian
Medical Guardian provides medical alert devices for seniors and peace of mind for their loved ones.
Founded in 2005
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Water Street Healthcare Partners
2021-01-11Private Equity
Leadership Team
Geoff Gross
Founder and CEO
Alex Prough
SVP, Health Services
Recent News
Company data provided by crunchbase