LIMAGRAIN · 4 hours ago
Customer Service Representative
Modesto, CA
Full-time
Hybrid
Mid Level
$25/hr - $30/hr
3+ years expLimagrain is an international agricultural co-operative that specializes in the breeding, production, and sale of vegetable seeds. The Customer Service Representative will maintain communication with customers and sales staff, process orders, and ensure customer satisfaction while collaborating with supply chain teams.
AgricultureFarmingFood Processing
Responsibilities
Maintain flow of information and communication with customers, sales staff and other departments throughout the order process
Serve as liaison with supply chain and shipping teams
Process orders received from domestic or international customers and sales staff
Serve and support all customers of designated regions to ensure the maintenance and growth of the business and improve customer satisfaction
Review inventory availability vs. forecast vs. prorates; as well as lab information regarding quality of seed
Order processing includes: order entry, additional documentation (phytosanitary certificates, lab analysis and export requirements), follow-through and invoicing
Monitor all orders through the process to insure on time delivery to meet customer’s expectations
Monitor pricing in ERP system and report any irregularities to Sales Data Planning
Maintain accurate and up to date files with customer profile information and country requirements
Participate in defining, preparing and updating all work instructions in QA Module (AQUARIUS)
Process credits and adjustments per verified customer requests, internal management requests or for billing error corrections
Cross train within the department to insure adequate coverage at all times
Performs other incidental and related duties as required and assigned
Qualification
Required
AA/AS degree in Business or Agriculture or equivalent
3 – 5 years' experience in customer service
Experience with ERP systems (JD Edwards a plus)
Excellent oral and written skills
Must be proficient in English and Spanish; proficiency in French or Portuguese a plus
Microsoft Office Suite, Word, Excel, Outlook and Access experience
Internet & high volume E-mail experience
Benefits
Medical, Dental, Vision
12 Paid Holidays per year
+1 Floating Holiday per year
Paid shutdown holidays
Progressive time off starting at 80-vacation hours
Company paid Life Insurance, Long Term Care, Long and Short-Term Disability
Family EAP, Telehealth and Mental Wellness Services
Learning Environment
Promotions from within
Paid Annual Training
Tuition Reimbursement
Business casual attire; open door policy
401(k) dollar for dollar Employer matching
Additional Employer 401(k) Contribution per paycheck
Traditional and Roth (401k) plans options
Company Profit sharing in December
Maternity and Paternity paid time off
Fertility and Infertility benefits
Low family medical deductibles
Company
LIMAGRAIN
Limagrain group is an international agricultural cooperative, specialist in # field seeds, vegetable seeds and cereal products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.74B2011-01-01Private Equity· $1.74B
Leadership Team
Régis FOURNIER
CEO Limagrain Field Seeds
Recent News
2025-10-09
2025-10-09
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