Interstate Companies, Inc. · 1 day ago
Service Advisor
Sioux Falls, SD
Full-time
Onsite
Mid Level
3+ years expInterstate Companies, Inc. is a dynamic organization providing rewarding careers in various operating units. They are seeking an energetic, customer-focused Service Advisor to build strong customer relationships and assist with service needs in the heavy-duty truck sector.
Transportation
Responsibilities
Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointments to completing invoices and collecting from customers
Assist fellow service office employees with managing schedule and workload
Manage technician time and monitor repair progress for maximum efficiency
Work with parts department by gathering information to complete repair estimates before updating customer for approval
Work with outside vendors for sublet work needed on customer units
Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors
Qualification
Required
Basic computer skills and knowledge
High school diploma or equivalent
Excellent communication and time management skills
Strong problem solver with the ability to think outside of the box
3 Years of Truck or Automotive Service Writing Experience Required
Preferred
Positive attitude
Solid written and verbal communication skills include excellent customer service and phone skills
Organized and able to manage time wisely
The desire to succeed in a day-to-day challenging position
Mechanical Experience
Computer Skills (Excel, Word, Excede OS)
Benefits
Competitive Wages – Be paid your worth!
Tuition assistance - for educational and ongoing career growth
Health, dental and vision coverage - begins on the first day of the following month.
Paid Time Off - (PTO) starts accruing day one of your full-time employment.
Holidays - 6 Holidays and 2 Floating Holidays per year
401(K) - with company matching.
Long Term Disability - Supplied
Short Term Disability - Supplied
Life Insurance - Supplied
Healthiest You - Virtual Health Care paid by Interstate.
PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
Pet Insurance – We care about our furry friends!
Employee Discounts - available on products and services
Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
Paid Health and Well-being screening - for employees and their spouse
Company
Interstate Companies, Inc.
Interstate Companies, Inc. is an industrial distributor, assembler, truck dealer, and a maintenance and repair provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Penrod
Chairman and CEO
Larry Schwartz
CFO
Company data provided by crunchbase