JPS Tech Solutions ยท 23 hours ago
Digital Product Owner
Colorado Springs, CO
Full-time
Onsite
Mid, Senior LevelJPS Tech Solutions is seeking a Digital Product Owner (DPO) within their Omni Enablement business unit. The DPO will act as the primary liaison between business stakeholders and IT delivery teams, focusing on the strategic development and deployment of AI-enabled capabilities to modernize contact center operations.
Information TechnologyIT InfrastructureSoftware Engineering
Responsibilities
Backlog Management: Own and prioritize the product backlog, including new features, technical defects, and automation requirements
AI & Automation Leadership: Identify and prioritize automation opportunities specifically tailored for contact center environments
Strategic Liaison: Represent business stakeholders to elicit, analyze, and document complex business needs for technical execution
Decision Making: Serve as the day-to-day decision maker for the execution team, providing continual guidance to ensure alignment with executive strategies
Product Validation: Review and accept/decline development output based on predefined acceptance criteria and customer perspective
Risk Mitigation: Partner with IT and business teams to identify and mitigate operational risks while ensuring compliance with Enterprise controls
Qualification
Required
Expert-level proficiency in managing Agile backlogs and product roadmaps
Deep understanding of contact center environments, metrics, and workflows
Critical experience in deploying AI technologies and automation solutions
Strong experience working in iterative Agile development environments
Ability to perform cost-benefit analysis and utilize validating metrics to drive investment and business value
Primary tool for backlog management, task prioritization, and development tracking: Jira
Used for collaborating with designers and user experience (UX) partners to visualize product solutions: Figma
Preferred
The ideal candidate is a strategic thinker who can navigate both Agile and Waterfall methodologies
High priority will be given to candidates who demonstrate Technical Problem Solving skills and a proven track record of managing AI-enabled product releases
Company
JPS Tech Solutions
JPS Tech Solutions offers software engineering, cloud, mobile development, and IT infrastructure solutions.
201-500 employees
H1B Sponsorship
JPS Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (17)
2023 (9)
2022 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase