B&D Industries, Inc. · 11 hours ago
Service Communication Operator
Albuquerque, NM
Full-time
Onsite
New Grad, Entry LevelB&D Industries, Inc. is seeking a Service Communication Operator for an entry-level administrative position. The role involves managing customer communications, creating work orders, and supporting the dispatch department to ensure effective service delivery.
ElectronicsHeating Ventilation and Air Conditioning (HVAC)Information TechnologyManufacturing
Responsibilities
Manage a multitude of phone calls, emails, and messages from customers and internal staff
Maintain a basic level of knowledge for contracts and national accounts to ensure the work order has all necessary information needed for the complete execution of the call
Initiation of work orders and tasks in Service Management software, as well as creating new sites for existing customers
Customer interaction skills to ensure a high level of customer satisfaction, which also includes follow-up calls
General knowledge of services offered and current marketing campaigns to provide additional information to customers
Basic contract and national account knowledge
Responsible for the timely and accurate execution of tasks assigned by the Service Department Manager, Service Dispatch Manager, and Service Manager(s)
Provide basic status reporting and responds to requests for service, assistance, and information to all internal and external customers
Ensure proper data entry of information into Viewpoint
Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing
The job requires intermediate computer proficiency and advanced critical thinking skills
Other duties, activities, and responsibilities may vary and change as assigned
Qualification
Required
Patient, conscientious, relaxed, and cooperative team member
Good communication skills
Thorough documentation skills
Attention to detail
Agreeable and sympathetic listener
Manage a multitude of phone calls, emails, and messages from customers and internal staff
Maintain a basic level of knowledge for contracts and national accounts
Initiation of work orders and tasks in Service Management software
Customer interaction skills to ensure a high level of customer satisfaction
General knowledge of services offered and current marketing campaigns
Basic contract and national account knowledge
Timely and accurate execution of tasks assigned
Provide basic status reporting and respond to requests for service, assistance, and information
Ensure proper data entry of information into Viewpoint
Physical demands include long hours sitting, using a computer, standing, pulling/pushing, walking, lifting, and climbing
Intermediate computer proficiency
Advanced critical thinking skills
High school diploma or equivalent
Preferred
Equivalent industry training
Company
B&D Industries, Inc.
After serving clients for over 60 years, we are more than just a company – we are a service business.
Founded in 1955
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase