GSM - Xanh SM · 3 days ago
Customer Service Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
3+ years expXanh SM is a leading electric vehicle (EV) and sustainable mobility solutions provider headquartered in Vietnam. The company is seeking a Customer Service Manager to oversee nationwide Customer Service & Driver Support operations, ensuring service excellence and optimal operational performance.
RentalTaxi ServiceTransportation
Hiring Manager
Alex Nguyen
Responsibilities
Develop and execute customer service strategies and operational plans aligned with company objectives
Assign performance KPIs to teams and individual members
Manage all customer service and driver support activities across the country to achieve operational and service KPIs
Coordinate and optimize staffing, scheduling, and resource allocation to enhance efficiency
Identify incidents and collaborate with cross‑functional teams to resolve customer and driver-related issues
Monitor performance metrics and propose improvement initiatives
Plan and implement training programs to enhance team expertise and service quality
Develop and standardize operational workflows and customer service guidelines
Coach and mentor team members to ensure adherence to operational standards and system requirements
Research, evaluate, and recommend enhancements for Call Center and CRM systems to support customer service operations
Qualification
Required
Bachelor's degree or higher
Minimum 3 years of managerial experience in Customer Service, Driver Support, or Service Operations
Proven experience managing teams of 30+ members
Preferred
Preferred majors: Economics, Marketing, Tourism, Business Administration, or related fields
Strong preference for candidates with experience in Call Centers, Customer Support, or operations within traditional taxi companies or ride‑hailing platforms
Company
GSM - Xanh SM
GSM is an innovative technology firm that offers Vietnam's premier all-electric multi-service platform.
10001+ employees
Funding
Current Stage
Late StageRecent News
2025-08-25
2025-06-28
Company data provided by crunchbase