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Canonical · 23 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

Canonical is a leading provider of open source software and operating systems. They are hiring an Enterprise Customer Success Manager responsible for developing trust with assigned customers, facilitating product adoption, and managing customer portfolios to enhance satisfaction and retention.

Computer Software

Responsibilities

Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more

Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries

Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives

Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales

Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams

Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention

Supporting customers through reactive ticket requests

Create campaigns targeting multiple customers through digital touch-points and activities

Qualification

Linux OSCloud computingData applicationsNetworkingSecurityMigrationIoTAgile methodologiesCustomer-facing skillsSalesforceJiraCRM experienceSpanishPortugueseEnglishPresentation skillsTeam player

Required

Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT

Excellent presentation skills with the ability to guide a conversation about complex software

Experience building and improving internal processes while maintaining timely delivery to customer-related projects

A true team player capable of interacting with all departments and at all levels, both internally and externally

Knowledge of agile methodologies

Impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies