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Fletcher Jones Automotive Group · 1 day ago

Loan Car Assistant

Ontario, CA

Part-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

Fletcher Jones Automotive Group is part of the nation's #1 family-owned automotive group, and they are seeking a highly motivated and customer-oriented individual to join their team as a Loan Car Assistant. The Loan Car Assistant is responsible for maintaining an accurate database of loaner vehicles and ensuring a positive customer experience during vehicle service.

Automotive

Responsibilities

Assist customers who require alternate transportation while their vehicle is in service

Verifying customers provide proper documentation and complete appropriate paperwork before departing dealership in loan car

Ensure loaner vehicle is in appropriate condition to be loaned to customers – fluids filled, interior and exterior clean, courtesy stickers have been applied, vehicle has appropriate plates and all weather mats have been placed in vehicle

Maintain inventory status of loaner fleet and report any damages to Management

Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer