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David's Bridal · 1 day ago

Alterations Customer Service Representative

Scottsdale, AZ

Full-time

Onsite

Entry Level

1+ years exp

David's Bridal is a leading company in the bridal industry, committed to empowering customers and employees alike. The Alterations Customer Service Representative plays a vital role in ensuring superior customer service by welcoming customers, managing appointments, and maintaining the alterations department's standards.

FashionRetailWedding

Responsibilities

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict

Use all systems to manage the customer flow to deliver five-star customer experience

Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs

Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team

Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations

Promote all alterations services and personalization options

Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience

Maintain high dress code standards as required by the Dress Code policy

Greet and escort all alterations customers to and from alterations for appointments

Press, steam, and spot clean all merchandise

Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer

Build long-term relationships to meet and exceed customer satisfaction and loyalty

Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise

Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated

Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve

Maintains a clean and well-organized alterations room

Performs duties and tasks as assigned by store management

Qualification

Customer serviceSewing experienceRetail experiencePOS systemConflict resolutionCommunication skillsTeamwork

Required

High school diploma or equivalent degree

1-2 years prior retail experience in an apparel or specialty store environment

Prior sewing experience is helpful

Prior experience with computerized POS (Point of Sale) system

Use all systems to manage the customer flow to deliver five-star customer experience

Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs

Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations

Promote all alterations services and personalization options

Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience

Maintain high dress code standards as required by the Dress Code policy

Greet and escort all alterations customers to and from alterations for appointments

Press, steam, and spot clean all merchandise

Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer

Build long-term relationships to meet and exceed customer satisfaction and loyalty

Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise

Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated

Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve

Maintains a clean and well-organized alterations room

Performs duties and tasks as assigned by store management

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time