TEKsystems · 9 hours ago
Inbound Customer Service Representative - 20$/Hr
Chino, CA
Contract
Onsite
New Grad, Entry Level
$20/hr - $20.50/hrTEKsystems is a leading provider of business and technology services, seeking an Inbound Customer Service Representative. The role involves managing inbound calls, assisting customers with appointments, and providing accurate information to ensure customer satisfaction.
Information Technology
Responsibilities
Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service
Assist scheduling customers with appointments for Airbag recalls and provide dealership information
Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
Capture concerns of the customer and properly document calls to create a case
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance
Work fluidly with team for clear feedback and growth opportunities
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
Will use multiple screens, soft wares, and processes to assist customer
Qualification
Required
Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service
Assist scheduling customers with appointments for Airbag recalls and provide dealership information
Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes
Capture concerns of the customer and properly document calls to create a case
Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance
Work fluidly with team for clear feedback and growth opportunities
Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues
Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism
Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data
Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates
Will use multiple screens, soft wares, and processes to assist customer
Must be available Monday-Friday from 6 am - 5 pm as there are various agents scheduled within this timeframe
Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc
Previous customer service experience
Good decision making skills - must be able to work independently with little supervision
Preferred
Education: College Degree preferred but equivalent work experience is sufficient
Automotive or dealer experience is a HUGE PLUS, but it is preferred not required
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase