Optum ยท 1 day ago
Service Desk Support Analyst III - Kelsey - Seybold Clinic - Remote
United States
Full-time
Remote
Mid Level
$28.94/hr - $51.63/hr
4+ years expOptum is part of the Kelsey-Seybold Clinic, one of the nation's leading health care organizations. The role involves applying technical skills to solve complex issues, participating in problem resolution implementation, and working with minimal supervision.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Ability to apply in-depth level of technical skills to solve common and complex technical issues
Performs detailed analysis, recommends, and participates in the implementation of problem resolutions
Requires limited day-to-day supervision and guidance on handling unique situations
Follows established guidelines and interprets policies
Qualification
Required
Bachelor's degree or equivalent IT experience
Ability to obtain a technical certification e.g. A+, Security+, MSCA, MCSE, MCP, Microsoft 365, or equivalent within six months of hire
4+ years of Information Technology support experience with advanced troubleshooting skills
Demonstrated mastery of essential skills within a discipline and advanced competency in at least two specialized skill areas such as WAN, network printers, and desktops
Ability to act as a mentor to others learning essential and advanced skills
Proven expert knowledge of Microsoft Office products, Windows desktop, and Windows operating systems
Proven knowledge of Active Directory user, group, computer, and resource management
Demonstrated extensive knowledge of WAN technology, wireless technology, and network printing
Demonstrated extensive software, application, PC hardware, and printer hardware troubleshooting
Intermediate experience supporting specialty applications
Proven excellent verbal and written communication skills, organizational skills, and problem-solving skills
Ability to work a flexible work schedule to include periodic shift changes, weekends, on-call, and possible occasional off-site travel
Valid Texas driver's license
Preferred
Advanced degree in a technical field
2+ years of PC on-site service or PC system experience
1+ years of Windows Server support or Windows Security experience
Experience utilizing IT Service Management systems and remote control tools
Experience providing technical support by phone in an automatic call distribution system
Proven knowledge of iOS, MacOS, and Chrome OS operating systems
Experience providing extensive hardware support
Demonstrated attention to detail and flexibility in a high service-oriented environment
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase