Contra Costa Crisis Center · 4 hours ago
Information & Referral (I&R) Data & Systems Coordinator
Walnut Creek, CA
Contract
Onsite
New Grad, Entry Level
$30/hr - $35/hrContra Costa Crisis Center (CCCC) operates the 211 Information & Referral system and the 988 Suicide & Crisis Lifeline, providing critical access to services for residents. The Information & Referral (I&R) Data & Systems Coordinator supports the maintenance and functioning of the Crisis Center’s 211 resource database and related data systems, ensuring data integrity and assisting with reporting preparation.
Health CarePsychologyWellness
Responsibilities
Enter, update, and maintain community resource records in the 211 database in accordance with established standards and procedures
Conduct routine verification and follow-up with providers to ensure listings are accurate and current
Apply InformUSA taxonomy and eligibility criteria under guidance
Support the maintenance of assessments, data fields, and workflows within WellSky as directed
Assist with report preparation, data pulls, and documentation for internal use, contracts, and quality assurance
Identify data inconsistencies or issues and escalate as appropriate
Assist with data audits and quality checks
Support internal teams by responding to data-related questions and requests
Provide backup support to 211/988 operations as needed and trained
Communicate with community providers to update service information and eligibility details
Participate in meetings or trainings related to community resources and service navigation, as appropriate
Performs other related duties as assigned, consistent with the scope and responsibilities of the position
Qualification
Required
Associate's or Bachelor's degree in human services, public health, data management, or a related field, or equivalent experience
Strong attention to detail, organization, and follow-through
Ability to work collaboratively in a structured, fast-paced environment
Preferred
Some experience in 211, Information & Referral, crisis services, or human services data systems
Familiarity with WellSky or similar platforms
Interest in developing skills related to InformUSA standards, reporting, and system configuration
Company
Contra Costa Crisis Center
Contra Costa Crisis Center supports individuals through crises and offers suicide prevention aid, grief counseling, and homeless service.
Founded in 1963
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase