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AA2IT · 2 months ago

Contact Center Spec 1

College Station, TX

Full-time

Onsite

New Grad, Entry Level

$17.50/hr - $17.50/hr

AA2IT is seeking a Contact Center Spec to manage incoming calls and electronic requests from patients and external parties. The role involves registering new patients, scheduling healthcare appointments, and providing information while ensuring a high level of customer service.

Cloud Data ServicesConsultingInformation Technology

Responsibilities

Professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution

Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement

Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system

Verifies insurance coverage or determines patient self-pay responsibility and provides cost information

Schedules an appointment for the patient or family member with a financial counselor if appropriate

Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines

Interprets physician orders to schedule appointments and ancillary tests

Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement

Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff

Identifies emergent patient situations based on caller information and coordinates immediate triage

Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution