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Alguna · 2 days ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$60K/yr - $115K/yr

3+ years exp

Alguna is a company focused on improving revenue workflows, and they are seeking a Customer Success Manager to drive customer adoption and satisfaction. The role involves managing customer relationships from onboarding to renewal, ensuring timely value realization, and acting as the voice of the customer within the organization.

B2BBillingSaaSSoftware

Responsibilities

Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it

Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows

Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency

Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex

Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last

Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product

Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution