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Manheim Dallas-Fort Worth · 1 day ago

Account Manager II (RapidScale)

Atlanta, GA

Full-time

Onsite

Mid Level

$77K/yr - $115K/yr

4+ years exp

RapidScale is a growing leader in secure, reliable managed cloud solutions, helping SMBs and enterprises simplify IT and unleash innovation. As an Account Manager II, you will manage retention and drive revenue growth across mid-market to enterprise accounts, focusing on identifying new opportunities and deepening strategic customer relationships.

Automotive

No H1B

Responsibilities

Own the retention, satisfaction, and revenue growth of a portfolio spanning mid-market to enterprise customers

Proactively prospect within accounts to uncover new opportunities and build multi-threaded stakeholder relationships

Develop and execute strategic account plans that drive expansion well beyond renewals and transactional cross-sell

Lead QBRs and leverage customer insights, business objectives, and industry trends to position complex cloud solutions

Position and tailor multi-solution cloud offerings across infrastructure, security, networking, and managed services

Collaborate cross-functionally with Sales Engineers, Cloud Architects, and Product teams to accelerate cloud adoption and maximize customer value

Performs other duties as requested

Qualification

Cloud MSPSaaSSalesforceAccount ManagementCustomer SuccessTechnology SalesStrategic RelationshipsMulti-solution Cloud DealsCross-functional Collaboration

Required

BA/BS degree in related discipline (i.e. Marketing, Business, Computer Science etc.) with 4 years of experience required in a related field (i.e. Account Management, Customer Success, Technology Sales etc.); OR 8 years of equivalent experience in lieu of a degree

Requires strong knowledge of Cloud MSP, SaaS, IT services, and Salesforce (or similar CRM)

Proven success in both hunting and farming, with a track record of growing accounts from initial engagement to large-scale partnerships

Demonstrated ability to source, shape, and close complex, multi-solution cloud deals within an assigned customer portfolio

Established access to enterprise-level decision-makers beyond traditional MSP channels, supported by fresh networks and strategic relationships

Ability to travel 15% of the time

Preferred

MS degree + 2 years of experience preferred in related discipline (i.e. Marketing, Business, Computer Science etc.) ; OR Ph.D. + up to 1 year of experience in related discipline (i.e. Marketing, Business, Computer Science etc.)

Experience in Account Management, Customer Success, Technology Sale and other related fields desired