Dauphin County · 19 hours ago
CLIENT SERVICE REPRESENTATIVE
25 S Front St, Harrisburg, PA, 17101, US
Full-time
Onsite
Mid Level
$18.74/hr - $18.74/hr
3+ years expDauphin County is currently accepting applications for the full-time position of Client Service Representative. The role involves providing front line service to clients and other agencies, resolving client concerns, and managing case specific inquiries using a computerized child support database.
Government Administration
Responsibilities
Providing resolutions to client concerns by answering questions, trouble shooting, and researching case specific inquires
Utilizing the statewide computerized child support database to conduct client interviews to gather pertinent information for support complaints
Schedules interviews and conferences
Updates client information
Accepts and processes payments using established office policies and procedures
Reviews and processes other state and county orders
Ensures adherence to the standards and schedules prescribed by Federal, State and County authorities
Qualification
Required
High School Diploma or equivalent
3 years' experience in client service environment to include computer experience, and a concentration on client interaction and customer service
Favorable background check is required
Company
Dauphin County
Dauphin County, in the heart of Pennsylvania, is the preferred place to live, work and raise a family.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase