Thomas Edison Electric Inc. · 1 week ago
Client Experience Coordinator
Newtown, PA
Full-time
Onsite
Entry Level
$26/hr - $26/hr
1+ years expThomas Edison Electric Inc. is a growing company seeking a Client Experience Coordinator to enhance customer service interactions. The role focuses on guiding customers through their service journey, ensuring they feel valued and supported while handling their inquiries and concerns with empathy and professionalism.
CommercialCustomer ServiceProfessional ServicesResidential
Responsibilities
Be the first point of contact for customers calling in (You are the voice they hear when something in their home just broke.)
Book service appointments using guidelines, not scripts (You are trusted to think, not read.)
Build trust through empathy, active listening, and clear communication
Handle objections with confidence and guide customers toward the right service (You help people make smart decisions without pressure.)
Support dispatch and scheduling with accurate information
Assist customers with membership questions, financing, and next steps
Keep detailed notes and ensure strong follow-through
Maintain professionalism even with heavy call volume
Represent Thomas Edison Electric with personality and care (You are not just a voice on a phone - you are the brand.)
Qualification
Required
1+ year of customer service experience
Enjoys talking to people and solving problems
Communicates clearly and confidently
Handles high call volume while staying positive
Learns quickly and uses systems accurately
Works well with a team and supports both office and field
Wants a role where their impact is seen and appreciated
Is motivated by recognition and performance-based spiffs
Benefits
Your health and vision are fully covered
You're building retirement with a 401(k) + 4% match
You receive paid time off and paid holidays
Company
Thomas Edison Electric Inc.
Thomas Edison Electric is an award-winning leader in the electrical service industry.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase