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Aurora Health Care · 8 hours ago

Client Service Representative

Milwaukee, WI

Full-time

Onsite

Entry, Mid Level

2+ years exp

Aurora Health Care is seeking a Client Service Representative to manage inbound and outbound telephone communications for their laboratory. The role involves ensuring client satisfaction through effective complaint resolution, documentation, and support for various laboratory operations.

Health Care

H1B Sponsor Likely

Responsibilities

Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures

Performs outbound telephone calls to clients following client service procedures. This includes client follow-up on all past due balances

Ensures rapid and appropriate complaint resolution and documentation

Maintains a working knowledge of all laboratory operations and databases of ACL, including Antrim, Sunquest and all other systems supporting client accounts

Documents and updates Business Office system with all information received and actions taken

Assists Field Service Representatives, Sales Representatives, and Collection Representatives with maintenance of existing accounts

Assists with the development and maintenance of Client Service policies and procedures

Acts as a resource for providing general direction and technical assistance to billing and other laboratory staff

Applies all incoming cash to client accounts

Instructs students and new caregivers as assigned

Qualification

Medical billing experienceLaboratory information systemsAnalytical skillsOrganizational skillsHuman relations skillsComputer experienceOral communication skillsWritten communication skillsInterpersonal skillsDecision-making skills

Required

High School Graduate

Typically requires 2 years of experience in client service in an insurance, utility or health care organization, particularly with handling inbound & outbound telephone support

Medical billing experience preferred

Excellent human relations skills

Strong analytical and organizational skills

Excellent oral and written communication skills as well as the ability to deal with many details pertaining to an issue

Computer experience with laboratory information systems, Windows, database, and word processing preferred

Interpersonal skills necessary to deal effectively with client service staff, all levels of management, and all external contacts including industrial clients, physicians, patients and the community

Demonstrates good decision-making skills

Ability to use the telephone effectively with a clear speaking voice and a courteous manner

Operates all equipment necessary to perform the job including personal computers, printers, faxes, and telephones

Ability to deal with high levels of job-related stress

Must be willing to handle potentially hazardous and/or infectious materials

Must possess good command of the English language with the ability to analyze written, spoken, and visual material

Company

Aurora Health Care

At Aurora Health Care, helping people live well is what drives us – it’s our purpose and what we do every day.

Founded in 1984

Milwaukee, Wisconsin, USA

10001+ employees

http://aurorahealthcare.org

H1B Sponsorship

Aurora Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (2)

2021 (1)

2020 (1)