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Procentrix · 1 day ago

MICROSOFT SUPPORT SPECIALIST

United States

Full-time

Remote

Entry, Mid Level

$90K/yr - $110K/yr

2+ years exp

Procentrix is seeking a Microsoft Support Specialist to apply specialized Microsoft knowledge to resolve operational issues in a fast-paced environment. The role involves troubleshooting, account management, and providing technical support for Microsoft solutions such as SharePoint and Teams.

CRMInformation TechnologySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Apply advanced diagnostic techniques and Microsoft expertise to identify problems, investigate causes, and design solutions

Provision accounts, manage permission and address user training needs

Provide end-user software troubleshooting support, including real-time Microsoft configuration or software fixes

Provide phone support for local and field users

Perform technical software configuration and development fixes using Microsoft Power Platform

Maintain current knowledge of relevant technologies as assigned

Update standard operating procedure and knowledge base articles

May require occasional travel to provide on-site technical support

Support a 7 day-per-week/ 12 hours-per-day operations center. Work days and hours will vary

Qualification

Microsoft 365Power PlatformSharePointTeamsCustomer serviceProblem solvingMultitaskingMicrosoft certificationsCommunication skillsOrganizational skillsCritical thinkingDetail-oriented

Required

Bachelors Degree or equivalent experience

A minimum of 2 years of experience providing help desk / customer service support for enterprise systems built on the Microsoft 365 platform, including Power Platform, SharePoint, Teams, etc

Experience using the Microsoft 365 suite of applications, including Teams, OneDrive, SharePoint Online, and Power Platform tools

Excellent customer service and communications skills

Critical thinking, complex problem solving, and judgment and decision making ability

Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills

Must be able to obtain and maintain a federal government public trust clearance

Must be a US Citizen